Shipping policy
4.1 Shipping Overview
Smart Fit Lab aims to make the delivery process as straightforward as the products themselves.
Whether customers are purchasing a hair dryer holder, curling iron storage rack, toilet paper storage box, or another bathroom organization product, we want customers to understand shipping charges, order processing, estimated transit times, and procedures for addressing delivery problems.
4.2 Shipping Charges
Our current shipping rates are:
| Merchandise Subtotal | Shipping Charge |
|---|---|
| $10.00 or more | FREE |
| Below $10.00 | $5.99 |
The $10 threshold generally refers to the merchandise subtotal before applicable taxes and shipping charges.
Promotional offers may establish different shipping conditions when clearly disclosed.
4.3 Order Processing
Most orders are expected to be processed within 1–3 business days after successful payment authorization.
Processing may include:
- Payment confirmation.
- Order verification.
- Inventory allocation.
- Product preparation.
- Packaging.
- Shipping-label creation.
- Carrier handoff.
Business days generally exclude weekends and applicable U.S. holidays.
During periods of high demand, holidays, promotional events, or unexpected operational disruptions, processing may take longer.
4.4 Estimated Transit Time
After dispatch, standard shipping is generally estimated at 5–10 business days.
The anticipated combined processing and transit period is therefore approximately 6–13 business days.
These are estimates rather than guaranteed delivery dates.
4.5 Tracking
Where tracking is available, customers may receive shipment information after dispatch.
A tracking number may not show movement immediately after a shipping label has been generated.
Customers should allow reasonable time for the carrier's first scan.
4.6 Address Accuracy
Customers are responsible for supplying a complete and accurate shipping address.
Please verify:
- Street address.
- Apartment, suite, or unit information.
- City.
- State.
- ZIP code.
If you discover an address error, contact [email protected] immediately.
We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed after fulfillment or carrier handoff.
4.7 Delayed Deliveries
Delivery may be delayed by:
- Severe weather.
- Carrier congestion.
- Holiday volume.
- Transportation disruptions.
- Incorrect address information.
- Regional service interruptions.
- Natural disasters.
- Other circumstances beyond our reasonable control.
An estimated delivery period should therefore not be interpreted as a guaranteed arrival date.
4.8 Missing Packages
If tracking indicates that an order has been delivered but you cannot locate it, please check:
- Mailbox or normal delivery area.
- Package room.
- Parcel locker.
- Building management.
- Household members.
- Nearby secure locations.
- Carrier delivery notes.
If the package remains missing, contact us with your order number and tracking information.
We may review the shipment record and work with the applicable carrier to determine an appropriate resolution.
4.9 Damaged Packages
If a package arrives visibly damaged, photograph the exterior packaging, shipping label, and affected merchandise when reasonably possible.
Contact:
Please provide the order number and a description of the problem.
This information may help us determine whether the issue occurred during fulfillment or transportation.
4.10 Incorrect Products
If the merchandise received is materially different from what was ordered, please contact us promptly.
We will review the order record and provide instructions for replacement, return, or another appropriate remedy under our Return and Refund Policy.
4.11 Split Shipments
Orders containing multiple products may occasionally be divided into separate packages.
This may happen because of inventory availability or fulfillment arrangements.
Where tracking information is available, customers may receive separate tracking information.
4.12 Shipping Restrictions
Shipping availability may depend on the destination, carrier service, product characteristics, and applicable restrictions.
If an order cannot be delivered to the supplied address, we will contact the customer when reasonably possible to determine an appropriate solution.
4.13 Shipping Contact
TGH BENEFIT CONSULTANTS LLC
Attn: Jorenzo Jerrell Lewis
2924 Duck Hollow Lane
Green Cove Springs, FL 32043
United States
Email: [email protected]