Refund policy

1.1 Our Commitment to Customers

At Smart Fit Lab, we believe that an organized bathroom should make everyday routines simpler rather than more complicated. Our products are designed around practical household needs, including convenient storage for hair dryers, curling irons, toilet paper, and other bathroom essentials.

We understand that purchasing an organizational product online can sometimes involve questions about dimensions, appearance, installation, compatibility, or how the item will fit into a particular space. For that reason, we provide this Return and Refund Policy to establish a straightforward process for customers who need to return merchandise or request a refund.

This policy applies to purchases made through https://www.smartfitlab.website/ and is administered by TGH BENEFIT CONSULTANTS LLC.

Nothing in this policy is intended to eliminate or restrict a consumer right that cannot legally be waived under applicable law.

1.2 Standard Return Window

Customers may generally request a return within 30 calendar days after delivery.

For a standard return, the product should be:

  • Unused and in resalable condition.
  • Free from installation marks, scratches, dents, or modifications.
  • Free from adhesive residue or mounting damage.
  • Returned with original packaging where reasonably available.
  • Returned with included hardware, accessories, instructions, or components where applicable.
  • Free from stains, dirt, moisture damage, or other signs of use.
  • Identifiable as merchandise purchased from Smart Fit Lab.

Because our products are designed for installation, mounting, and household organization, customers should inspect dimensions, mounting requirements, and product compatibility before permanently installing an item.

1.3 Product-Specific Return Considerations

Different products may require different handling.

Hair Dryer Holders

A hair dryer holder that has been installed, drilled into a wall, permanently adhered to a surface, or otherwise modified may not qualify for a standard change-of-mind return because installation can alter the original condition of the merchandise.

Curling Iron Storage Racks

Customers should confirm that the intended location, available wall or cabinet space, and storage configuration are suitable before installation.

Once a rack has been permanently mounted or modified, ordinary preference-based returns may be restricted.

Toilet Paper Storage Boxes

Customers should verify the intended storage location and approximate dimensions before opening, assembling, or installing the product.

An item that has been materially used, damaged, or modified may not qualify for a standard preference-based return.

These conditions do not affect rights concerning defective, damaged, misrepresented, or incorrectly shipped merchandise.

1.4 Reasons for a Standard Return

Subject to the eligibility requirements above, customers may request a standard return because:

  • The product is no longer wanted.
  • The customer selected the wrong model.
  • The customer ordered the wrong quantity.
  • The product does not suit the intended bathroom space.
  • The customer changed their mind.
  • The customer discovered that the available storage area is unsuitable.
  • The customer selected a different organizational solution.

For standard preference-based returns, the customer is generally responsible for return shipping costs.

1.5 Damaged, Defective, or Incorrect Products

Every order should arrive in usable condition and correspond with the item purchased.

If you receive:

  • A cracked or broken product.
  • A visibly damaged item.
  • A product with a significant manufacturing defect.
  • Missing essential components.
  • An incorrect product.
  • Merchandise materially different from the confirmed order.

please contact us promptly.

We recommend reporting such issues within 7 calendar days after delivery and providing photographs of the product, packaging, shipping label, and affected area where possible.

The seven-day period is an administrative recommendation intended to facilitate efficient investigation. It is not intended to waive a mandatory legal right.

After reviewing the circumstances, we may provide an appropriate remedy, including:

  • Replacement merchandise.
  • Refund to the original payment method.
  • Return shipping assistance.
  • Replacement components where practical.
  • Another lawful and reasonable resolution.

1.6 How to Request a Return

Before sending merchandise back, contact:

[email protected]

Please include:

  1. Customer name.
  2. Order number.
  3. Product name.
  4. Date of purchase.
  5. Reason for return.
  6. Photographs if the product is damaged, defective, or incorrect.

Our customer service contact, Jorenzo Jerrell Lewis, or an authorized representative will review the request and provide applicable return instructions.

Customers should not automatically send merchandise to the listed business address until return instructions have been provided.

1.7 Return Shipping Costs

For voluntary returns resulting from a change of mind, incorrect product selection, or personal preference, the customer is generally responsible for return shipping.

For confirmed defective, damaged, or incorrectly fulfilled orders, TGH BENEFIT CONSULTANTS LLC will provide reasonable return instructions or another appropriate remedy consistent with applicable law.

Customers should use a trackable shipping service whenever practical.

Smart Fit Lab cannot guarantee receipt of a return that is lost before reaching the designated return destination.

1.8 Return Inspection

Returned merchandise may be inspected after receipt.

The inspection may consider:

  • Whether the item was installed.
  • Whether mounting hardware was used.
  • Whether adhesive or drilling caused modification.
  • Whether the product has scratches or physical damage.
  • Whether accessories and components are included.
  • Whether the merchandise remains in resalable condition.
  • Whether the returned item corresponds to the original order.

If a standard return does not satisfy the applicable conditions, we may decline the preference-based refund to the extent permitted by law.

1.9 Refund Procedure

Once an approved return has been received and reviewed, an eligible refund will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days following receipt and inspection of the returned merchandise.

The time required for the refund to appear in a customer's account depends on the payment processor, bank, credit-card issuer, or other financial institution.

Original shipping charges, if any, are generally not refundable for voluntary change-of-mind returns unless required by applicable law or expressly stated otherwise.

1.10 Exchanges

If you need another model, size, configuration, or product, please contact customer service before returning the original item.

An exchange may be available if:

  • The original product is eligible for return.
  • The replacement product is in stock.
  • The original product remains in acceptable condition.
  • The requested exchange can reasonably be processed.

If the requested replacement is unavailable, we may offer a refund or another reasonable solution.

1.11 Order Cancellation

If you need to cancel an order, contact us as soon as possible after purchase.

We will make reasonable efforts to stop an order before fulfillment begins. Once an order has entered packing or shipping, cancellation may no longer be possible.

In that situation, the customer may need to accept delivery and use the applicable return procedure.

1.12 Incorrect Installation and Product Damage

Customers are responsible for determining whether a particular wall, cabinet, shelf, bathroom surface, or other installation area is suitable for the product.

Damage caused by improper installation, excessive force, unsuitable mounting surfaces, failure to follow supplied instructions, unauthorized modification, or use outside the intended purpose may not qualify as a product defect.

Customers should carefully review product instructions before installation.

1.13 No Restriction of Mandatory Rights

This policy is intended to establish practical procedures for voluntary returns and refunds.

It does not waive statutory remedies concerning defective merchandise, deceptive conduct, misrepresentation, or other rights that cannot lawfully be excluded.

Florida's consumer-protection framework includes the Florida Deceptive and Unfair Trade Practices Act, under which unfair or deceptive acts or practices in trade or commerce are unlawful.

1.14 Return Contact

TGH BENEFIT CONSULTANTS LLC
Attn: Jorenzo Jerrell Lewis
2924 Duck Hollow Lane
Green Cove Springs, FL 32043
United States

Email: [email protected]